Green Meadows Farms

Lead Guest Services Associate- Cannabis

Fitchburg, MA
Full Time
Mid Level
Position Summary:        
Please indicate the overall job function and how this position interacts with other departments within Green Meadows.
Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team.
 
 
Primary Responsibilities:
  • Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
  • Educate customers on the safe use of their selected cannabis products;
  • Check customers' identification documents to verify that they are of legal age;
  • Process customers' payments using the dispensary / retail POS system;
  • Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products. 
  • De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise;
  • Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning;
  • Full awareness and training on current SOPs and recommending changes and new SOPs
  • Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
  • Periodically responsible for inventory tasks, including but not limited to; product transfers, closing counts and deliveries.
  • Take inventory of non-cannabis products and submit PO’s to ensure inventory is maintained.
  • Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
  • Will be responsible for cash handling- opening and closing GSA registers;
  • Will be responsible for opening and closing procedures in the retail space including arming the security system;
  • Assist with training the team, both medical and adult use GSA’s;
  • Facilitate employee discounts, and exchanges/returns after collaborating with GM
  • Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
  •  Responsible for on-the-floor coaching, and corrective actions.
  • Support the GM in recruiting, interviewing, and onboarding staff. 
  • Support the GM in performance reviews, and disciplinary action. 
  • Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
  •  Take initiatives to create and support retail enhancements and related projects.
Minimum Experience:
  • 2+ year in Cannabis retail.
  • 3+ years of customer-facing experience in the Retail or Hospitality Industries.
  • 1+ year in leadership position.
  • Comfortable working with computers, preferably retail POS systems.
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.

Preferred Experience:
  • Ability to speak more than one language (preferably Spanish).
  • Foundational understanding of sales and upselling of products
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